Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days after delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at service@hiddenvalorshop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
HiddenValor-RMA #
12368 valley blvd #108-F
El Monte, CA 91732-3668
United States
 
Please note, you will be responsible for all return shipping charges. No restocking fee.
 
For defective or damaged products or wrong delivery, you are not responsible for any return shipping charges.  
 
We strongly recommend that you use a trackable method to mail your return.
 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
 
Below please find enlisted the most common processing times(Payment Method Refund Time Once Approved):
  • PayPal Express Checkout Within 14 business day.
  • Credit Card Refund within 1~2 business day, but bank processing may take 7-14 natural days to show in your account.
 
EXCEPTIONS
 
For defective or damaged products or wrong delivery, please contact us at the contact details below to arrange a refund or exchange. 
 

LATE OR MISSING REFUNDS (IF APPLICABLE) 

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us service@hiddenvalorshop.com.
UNSUCCESSFUL DELIVERY
  1. If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused.
  2. If the package does not arrive for more than 60 days, it will be deemed as a failed delivery and we will refund it in full.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
service@hiddenvalorshop.com