Order Processing
All orders received will be shipped within 4 business days, shipping products/orders are made during business days (Mondays to Friday) within usual business hours. excluding holidays.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
 
Shipping Courier:
USPS, UPS, DHL, etc.
 
TRANSIT TIMES
Transit time count begins after the order is picked up. The ship day is day 0 in the count to calculate transit time. Deliveries are made Monday-Friday, excluding holidays.
 
3-7 business days transit time for US. May take up to 7-15 business days for other countries. 
 
Whole Arrival Time= Order Processing Time  + Transit time
 
GENERAL
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
 
Proof of signature is not required for delivery unless order exceeds $1,500 value. It is the responsibility of the customer to be available for receipt of the package. Packages may be left at the destination address at the discretion of the carrier. For Canada, shipments exceeding $2,500 CAD require verbal consent by customer to UPS Brokerage allowing formal entry to proceed at no additional charge to the customer.
 
SHIPPING COST
We offers Free-Shipping for worldwide orders.
 
Change Delivery Address
We are able to change shipping address at any time before the order has been dispatched. Please make sure to have your shipping address checked before checking out.
 
Out of Stock Items
In case of out of stock orders, we will give you a heads-up and will full refund the amount.
 
Delivery Time Exceeded
In case items/products are not received within the posted date, please contact us via email ([email protected]) so we can conduct an investigation.
 
Order Cancellations
We don’t accept order cancellation over 24 hours after order confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
 
Tax
The customs duties involved are borne by HiddenValor Shop.
 
Contact information: